« Freeing the message from the INBOX | Main | Enterprise communication: Flexibility trumps security »

Unified messaging is legacy

VoIP Loop blogger, Blair Pleasant, asks Is Unified Messaging Still Relevant?

There is a premium for UM [unified messaging] over plain voice mail, plus the integration costs can be not insignificant. And then there's the integration issues -- UM isn't generally plug and play. And lastly, the ever-present ROI [return on investment] issue -- ROI for UM has been very difficult to prove.

Additionally, in its purest form, UM (a single mail queue for email , voice mail and fax messages) has never lived up to its heyday hype. - more -

Posted by Maurene Caplan Grey on April 12, 2007 11:37 AM |

TrackBack

TrackBack URL for this entry:
http://grey-consulting.com/mt/mt-tb.cgi/109

Post a comment

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)