Grey Consulting

Sort By: Title | Date
 
View at a time
 

Research & Whitepapers

 

28 Feb 2007: Customer Email: Handle With Care
Managing customer email is technically and culturally different from managing customer inquiries through other media types, such as chat and voice. The customer care center must understand those differences -- from the customer?s perspective. (Sponsored by Deerfield)
 
15 Dec 2006: Research Reports, Blogs and Whitepapers ? ?Oh My?
This summer I started the ?E-Communications & Community? blog (http://www.grey-consulting.com/blog). I've found that blogs reach a larger audience than do research reports. Plus, a blog?s conversational style of writing is often easier to read.
 
28 Jul 2006: Exchange 2007: New Features, New Licensing
Microsoft Exchange Server 2007 will arrive with a significant number of new features ? and respective licensing changes. This report is aimed at reducing much of the anticipated confusion.
 
12 Jun 2006: When is a Personal Blogger a Corporate Commentator?
As the number of employee blogs hosted on corporate Web sites increase, the distinction between the personal and corporate blogger blurs.
 
30 May 2006: Securing Private Information for Financial Service Providers (sponsored by PostX)
Financial service providers have access to the private information of their customers. Should information like a social security number become exposed, the consumer can become the victim of identify fraud.
 
Next
 
RSS

© 2005-2008 Grey Consulting. All Rights Reserved.