Grey Consulting Research

Customer Email: Handle With Care

2007-02-28T00:00:00+05:00

Managing customer email is technically and culturally different from managing customer inquiries through other media types, such as chat and voice. The customer care center must understand those differences -- from the customer?s perspective. (Sponsored by Deerfield)

Research Reports, Blogs and Whitepapers ? ?Oh My?

2006-12-15T00:00:00+05:00

This summer I started the ?E-Communications & Community? blog (http://www.grey-consulting.com/blog). I've found that blogs reach a larger audience than do research reports. Plus, a blog?s conversational style of writing is often easier to read.

Exchange 2007: New Features, New Licensing

2006-07-28T00:00:00+05:00

Microsoft Exchange Server 2007 will arrive with a significant number of new features ? and respective licensing changes. This report is aimed at reducing much of the anticipated confusion.

When is a Personal Blogger a Corporate Commentator?

2006-06-12T00:00:00+05:00

As the number of employee blogs hosted on corporate Web sites increase, the distinction between the personal and corporate blogger blurs.

Securing Private Information for Financial Service Providers (sponsored by PostX)

2006-05-30T00:00:00+05:00

Financial service providers have access to the private information of their customers. Should information like a social security number become exposed, the consumer can become the victim of identify fraud.

Instant Messaging: Instant Exploitations

2006-05-03T00:00:00+05:00

In the early 2000s, a grassroots movement drove public network instant messaging (IM) into the enterprise. Many businesses have neglected to apply the ?lessons learned? in managing insecure email to insecure IM.

The Changing Role of Email in the Government Sector (sponsored by Mirapoint)

2006-04-17T00:00:00+05:00

A successful email consolidation project becomes the model for other data center consolidation efforts.

The Changing Role of Email in the Retail Market (sponsored by Mirapoint)

2006-01-21T00:00:00+05:00

The retailer considers its messaging environment as the backbone for e-communications.

Exchange 12 Planning

2006-01-12T00:00:00+05:00

Exchange loyalists' expectations will be met in Exchange 12 ? although architecture redesign may be required.

New Federal Legislation Gives Birth to E-Annoyances

2006-01-11T00:00:00+05:00

Last week President Bush signed into law H.R. 3402, which can make it illegal to be an annoying person.

The Implications of Symantec?s Planned Acquisition of IMlogic

2006-01-03T00:00:00+05:00

The addition of IMlogic services fills a hole in Symantec?s evolving ?secure compliance? portfolio.

CAN-SPAM Act: The 2005 "Report Card"

2005-12-30T00:00:00+05:00

Two years after being signed into law, the Federal Trade Commission (FTC) released their report to Congress on the effectiveness of the CAN-SPAM Act.

NYC Transit Strike Invites Collaboration

2005-12-21T00:00:00+05:00

Day two of the New York City transit strike. As workers struggle to get into the city, WebEx saw an opportunity

UK Government Reviewing IP in the "Digital Age"

2005-12-05T00:00:00+05:00

The UK government is reviewing laws that protect intellectual property (IP) in the "digital age."

Blogging Faces the Perils of Mainstreaming

2005-11-04T00:00:00+05:00

The ?is a blogger a journalist? issue is again being debated ? this time by the U.S. House of Representatives.

Microsoft?s UC Journey Continues: media.streams Acquisition

2005-11-02T00:00:00+05:00

Microsoft will leverage media-streams? intellectual property in building out its unified communications (UC) environment.

MessageLabs Acquires Omnipod

2005-11-02T00:00:00+05:00

With the demise of siloed security services, security vendors need to build ever-expanding suites of complimentary services to remain viable players.

E-Mail Management: An Oxymoron? (sponsored by EMC)

2005-10-21T00:00:00+05:00

Enterprises must retain and manage ? as records ? information related to business transactions.

Proposed Law Will Impede Blogging

2005-10-20T00:00:00+05:00

If passed as is, the ?Free Flow of Information Act? (U.S. S. 1419 and H.R. 3233, also known as the ?Shield Law?) will challenge a blogger?s First Amendment rights to free speech.

Microsoft and Yahoo! Announce Plans for IM

2005-10-12T00:00:00+05:00

The combined Microsoft and Yahoo! user bases will displace AOL?s long-standing subscriber market dominance.

IBM Lotus Notes/Domino: "Alive and Kicking"

2005-09-08T00:00:00+05:00

With the 7 September gold release of Notes/Domino 7.0, IBM Lotus hopes to quash the remnants of Notes/Domino?s demise.

Google Desktop V2 and Google Talk: Not Isolated

2005-08-27T00:00:00+05:00

We believe that these seemingly dissimilar announcements are a foundation pieces of a composite consumer service and a more ambiguous, composite enterprise service.

Mitigating the Risks of Messaging

2005-08-24T00:00:00+05:00

Near daily, the press and broadcast media details the latest scandal to be uncovered through an e-mail message.

Microsoft Acquires FrontBridge

2005-07-25T00:00:00+05:00

Microsoft announced plans to acquire FrontBridge Technologies ? a boutique service provider that focuses on e-mail security and compliance management.

IBM To Acquire PureEdge

2005-07-19T00:00:00+05:00

Under IBM's ownership, PureEdge technology will be a core touch point for integrating IBM's Workplace modules.

E-Communications Management: Meeting the Challenge (sponsored by Stellar Technologies)

2005-05-11T00:00:00+05:00

This double exposure greatly complicates companies? ability to mitigate potential risks.